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- What is Goudpensioen’s address?
You can visit the Goudpensioen store at Ceintuurbaan 33, 1072 ES in Amsterdam. Opening hours: Monday to Friday 11:00 – 16:00. Closed on public holidays.
- How can I be sure that Goudpensioen is trustworthy?
Our company has been in business for over a decade. We sell our products online through our webshop as well as at our store in Amsterdam. To date, we have helped over 15,000 happy customers and received more than 1,000 individual customer reviews. On average they rate our service with a 9/10. You can read these independent customer reviews on the Kiyoh website.
- Can I visit your store without an appointment?
- How am I assured of authenticity?
We guarantee the quality of our products by obtaining them directly from official smelters and authorized distributors. That is why we offer a 100% buyback guarantee on precious metals sold by us. Are you are looking for confirmation on paper for each item you buy? Then you can opt for precious metal products that come with a certificate of authenticity issued by the producer.
- What is the difference between gold bars that come with and without a certificate?
The various manufacturers of gold bars offer their products either with or without a certificate. A certificate is often integrated into the packaging and provides details about the gold bar, such as its weight and purity. This is an additional feature which is why you usually pay more for the bars that come with a certificate. Gold bars that come without a certificate are the same, but they do not come with this additional feature. Both types of gold bars remain easy to trade.
- Why are your gold products priced higher than the actual gold price?
The gold price indicates the value of the gold as a commodity. When you buy physical gold, this gold must be cast into a bar or minted as a coin. These products are made by a smelter or mint and this process comes at a cost. Before a gold bar reaches you, it will have been shipped to the Netherlands and as the selling party we will have provided you a service. If you were to pay only the current gold price for the physical gold you buy, it would mean that everyone in the chain – from smelter to Goudpensioen – would suffer a financial loss as a result. Therefore, you can understand that every party involved needs to profit from such a transaction in order to remain in business.
- Why are some products more expensive than others?
Although the price of precious metal products largely depends on current precious metal trading prices, this is not the only thing that influences the sale price. Price differences between products may be caused by differences in production costs, delivery costs or limited production numbers.
- Is it possible to view products before buying them?
The products we sell are shown as clearly as possible in the photos in our webshop. Products we have in stock can be viewed in our store in Amsterdam before making your purchase.
- Can I store the products I buy at your facility?
No, we do not store products for our customers. We believe it should be in your hands; storing precious metals yourself, means you will always have access to your gold and silver when you need it.
- Do you have products available from stock?
Products available from stock are highlighted with a banner on the product page and an IN STOCK notification. These products are usually ready for collection within 1-2 business days, or you can buy them directly in our store. Please refer to the individual product pages for the expected delivery time of each product.
- What are the payment options?
- Is ID required for high purchase amounts and when paying in cash?
We are required to request and keep a record of your valid ID for all orders exceeding € 10,000 cumulatively. We always adhere to the guidelines and legal regulations regarding the Money Laundering and Terrorist Financing (Prevention) Act (Wwft) and are obliged to report unusual transactions to FIU-Nederland. For more information about the Wwft and our administrative obligations, you can consult the following sources:
- Which price do I pay if gold rates rise or fall after I’ve placed my order?
Prices are set once we have confirmed your order is being processed and you have paid for it in full. You are required to pay for your purchase as soon as you have placed your order with us. When this is the case, you will receive the products for the price you paid for them even if precious metal rates rise or fall in the meantime.
- Do prices include VAT?
The prices on our website and in our store include VAT, if applicable.
- Are there any additional costs that I should take into account?
If you choose to receive your order by insured delivery, you will need to take into account the delivery costs to your address. When ordering in our Amsterdam store, please be aware that there is a € 5 surcharge for purchases under the amount of € 1,000. This is a service charge and covers the cost of manually processing your order.
- What is the delivery time?
The expected delivery time is indicated on the individual product pages in our webshop. After you have made your purchase, we will keep you updated on the status of your order.
- How will my order be shipped?
- Can I combine multiple orders into one shipment?
No, this is not possible, even if you have already placed an order that has not yet been shipped. We recommend that you order all desired products at the same time so that they can be sent to you in one shipment. If you place several orders in succession, you will need to pay shipping costs for each shipment.
- What happens if I am not home to receive my order?
Proof of ID and a signature is required upon delivery. If you are not at home, a second delivery attempt may be made or you can contact our shipping partner directly.
See details below:
You can follow your Mikropakket shipment here:
Mikropakket Netherlands +31 (0)30-220 9011
Mikropakket Belgium +32 (0)2-254 09 70
You can follow your FedEx shipment here:
FedEx Netherlands +31 (0)800 0222 333
FedEx Belgium + 32 (0)2-752 75 75
FedEx International +1 800 463 3339
- Is ID required for pick-up?
Yes, when collecting your order we will need to see your valid ID (passport, Dutch driver’s license or ID card).
- When can I pick up my order in your store?
We will inform you by e-mail when your order is ready for pick-up.
- Can someone else pick up my order on my behalf?
This is not possible. You are required to collect your own order with valid proof of identity.
- Can I cancel or return my purchase of precious metals?
After placing and confirming your order of precious metals, it is no longer possible to change, cancel or return your order as purchases of precious metals are excluded from the statutory right of cancellation or return. We advise you to make an informed choice before placing your order. Of course, if you have questions you would like to discuss, please do not hesitate to contact us first.
- Can I also buy gold anonymously?
Buying gold anonymously is possible depending on the total purchase amount and your order method. In accordance with the guidelines and legal regulations regarding the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), we always reserve the right to refuse requests regarding the anonymous purchase of precious metals.
- Why are precious metal purchases excluded from the statutory right of return or cancellation?
Precious metal purchases cannot be revoked because developments on the financial market and fluctuations in precious metal trading rates greatly influence the retail price of precious metal products. As the selling party has no control over such developments, purchases of precious metals are, by law, excluded from the statutory right of cancellation or return. Before placing an order, we advise you to read individual product descriptions and specifications in order to make an informed choice. Do you have a question about a product or our services? Do not hesitate to contact us in advance, as we are always happy to assist you.
- Do I need to declare my purchase of precious metals on my income tax return?
Owning precious metals may be considered an investment for declaration on your tax return. We are unable to inform you about specific situations and recommend that you discuss your own situation with your tax consultant.
- Can I sell my precious metals back to Goudpensioen?