Nederlands
FAQ
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- What is the delivery time?
The expected delivery time is indicated on the individual product pages in our webshop. After you have made your purchase, we will keep you updated on the status of your order. Please note that your order will not be ready for delivery until it is complete. When ordering products with and without a delivery time, the longest delivery time is leading. It is not possible to receive your order in parts.
Read More - How will my order be shipped?
- Can I combine multiple orders into one shipment?
No, this is not possible, even if you have already placed an order that has not yet been shipped. We recommend that you order all desired products at the same time so that they can be sent to you in one shipment. If you place several orders in succession, you will need to pay shipping costs for each shipment.
Read More - What happens if I am not home to receive my order?
Your order will be delivered to your shipping address only. Depending on the delivery method, a signature or ID is required upon delivery. If you are not at home to receive your parcel, a second delivery attempt may be made or, where possible, you may redirect to a parcel pick-up point. Once in transit, please contact our shipping partner directly with questions delivery. See Shipping for more information.
Read More - Is ID required for pick-up?
Yes, when collecting your order we will need to see your valid ID (passport, Dutch driver’s license or ID card).
Read More - When can I pick up my order in your store?
- Can someone else pick up my order on my behalf?
This is not possible. You are required to collect your own order with valid proof of identity.
Read More - Can I add a product or make changes to my order?
After placing and confirming your order, it is no longer possible to make any additions or changes, even if you have forgotten a product. Further purchases can be made by placing new order. Please take into account the minimum order amount of 350,- Euros.
Read More - Can I cancel or return my purchase of precious metals?
After placing and confirming your order of precious metals, it is no longer possible to change, cancel or return your order as purchases of precious metals are excluded from the statutory right of cancellation or return. We advise you to make an informed choice before placing your order. Of course, if you have questions you would like to discuss, please do not hesitate to contact us first.
Read More - I am having difficulty placing my order in the webshop, what now?
First check to see if there is an error message, which will indicate why your order has not been successful. For instance, this could be related to the minimum order amount. Also check that you have filled and ticked all required fields. If problems still arise, you can send us a screenshot and description of your problem to our email info (@) g........... .nl
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